Privacy Policy

Ledger Crypto Wallet setup Privacy Policy establishes data collection, processing, storage, and protection practices when users access installation documentation, firmware resources, and troubleshooting materials. This policy applies across platforms providing setup assistance including Ledger Live installation documentation, firmware upgrade guides, common wallet issues procedures, and wallet configuration materials.

This Privacy Policy received update in January 2026. Periodic review recommended as updates may reflect data handling changes, regulatory requirements, or service modifications. Continued service use after updates constitutes revised terms acceptance for cold storage setup support through secure element architecture.

Data Collection

Ledger Crypto Wallet setup services gather personal data necessary for installation guidance, firmware education, and troubleshooting assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Installation data includes documentation access patterns, procedure engagement, and Ledger Live installation interaction supporting Ledger Crypto Wallet optimization. This data improves installation documentation without accessing recovery phrases or private keys for cold wallet protection.

Firmware data includes firmware upgrade documentation access, Ledger Live update resource engagement, and crypto wallet maintenance interaction supporting firmware optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

Troubleshooting data includes common wallet issues documentation access, device connection problems resource engagement, and Ledger Live error fixes interaction supporting troubleshooting optimization. This data improves resolution resources without exposing wallet information.

Support interaction data includes user-provided information during setup inquiries addressing Ledger Live download procedures, device PIN setup configuration, Bluetooth setup methodology, check latest version procedures, USB and Bluetooth troubleshooting analysis, and phishing warning alerts education enabling accurate setup response.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and setup resource processes via USB-C or Bluetooth connection. These cookies support proper setup guidance operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Crypto Wallet assistance with recovery phrase safety and malware detection guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, Ledger Live installation documentation rates, and desktop & mobile setup outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage setup functionality.

Preference cookies store language settings, regional preferences, and interface configurations for firmware upgrade access and common wallet issues guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Crypto Wallet setup employs analytics understanding setup research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Installation analytics track anonymous patterns of Ledger Crypto Wallet documentation access, Ledger Live installation completion rates, and desktop & mobile setup engagement improving documentation without individual activity tracking.

Firmware analytics aggregate anonymous patterns of firmware upgrade analysis access, Ledger Live update documentation engagement, and crypto wallet maintenance guidance usage supporting digital signature verification optimization and secure update habits improvement unlike Trezor or KeepKey setup analytics.

Troubleshooting analytics monitor common wallet issues documentation access, device connection problems engagement, and Ledger Live error fixes resolution usage supporting USB and Bluetooth troubleshooting optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Crypto Wallet setup integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Installation platform partners including download distribution services receive referral traffic information for Ledger Live download and Windows and Mac setup distribution services operating independently from Ledger.

Firmware verification partners including signature validation services receive referral traffic information for verify firmware authenticity and digital signature verification services operating independently from Ledger.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for recovery phrase recording documentation and official Ledger support guidance.

Data Security

Ledger Crypto Wallet setup implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting Ledger Live installation and common wallet issues guidance.

Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, employee access controls, regular third-party security audits, and incident response procedures.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during setup guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.

Data Retention

Ledger Crypto Wallet setup retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting firmware upgrade documentation and common wallet issues guidance.

Documentation access logs retain 90 days supporting guide optimization and recovery phrase recording compliance monitoring before permanent deletion. Setup records retain 18 months supporting Ledger Crypto Wallet tracking and Ledger Live installation documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for Bluetooth setup assistance and USB and Bluetooth troubleshooting guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Crypto Wallet records or firmware upgrade guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet setup support through Ledger Crypto Wallet or firmware upgrade channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for initial configuration and support resources systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General setup support regarding mobile installation, troubleshooting updates, or security alerts visit Contact page.